Volunteering Support Coordinator

Volunteering Support Coordinator
Contract type: Permanent, 34.5 hours per week
Location: Home-based, with travel as required
Salary Range: £26,552 to £29,600

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Our organisational strategy sets out how we'll fight even harder to make every pound raised count for even more. With your help, we'll transform cancer care for good.

About the role

We're looking for an organised and customer focused Volunteering Support Coordinator to join our Volunteering Support Team.

In this role, you'll help deliver the volunteering support elements of Macmillan's Volunteering Strategy, ensuring volunteers and colleagues receive a high-quality, efficient and consistent support service. You'll be responsible for supporting with volunteer administration, overseeing Volunteer manager inbox supporting and volunteer manager communications, while working closely with teams across the organisation to enhance the volunteer experience.

Working collaboratively with internal stakeholders, you'll play an important role in ensuring volunteers are supported throughout their journey with Macmillan and that volunteering activities align with organisational priorities and best practice.

Key responsibilities

• Act as the first point of contact for volunteering enquiries, providing a high-quality and timely support service.

• Maintain and improve volunteer resources, guidance materials and processes to support colleagues and volunteers.

• Support volunteer engagement, stewardship, recognition and retention initiatives.
• Support volunteer communications and help ensure a positive volunteer experience throughout the volunteer journey.
• Monitor and maintain accurate volunteering data, supporting reporting and performance tracking.
• Coordinate meetings, training and events, providing administrative support where required.
• Work collaboratively with colleagues across Macmillan to deliver volunteering priorities and continuous improvement initiatives.

About you

The skills and experience we are looking for in the role are:

• Experience in an administrative, customer service, volunteer support or coordination role.
• Excellent customer service skills with the ability to build positive working relationships.
• Strong organisational and planning skills, with the ability to manage multiple priorities.
• Ability to work collaboratively with a wide range of internal and external stakeholders.
• Good written and verbal communication skills.
• An understanding of what creates a high-quality volunteer experience.
• Knowledge of volunteering best practice, including volunteer engagement, compliance and equality considerations.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to maintain accurate records.
• Ability to work under pressure and meet deadlines.
• Experience using Microsoft Office applications, including Word, Excel and Outlook.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days.
• Pension matched up to 7.5%.
• 120+ learning and development offers, with access to external professional qualifications.
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm.
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more.

Recruitment Process

Application deadline: 9^th August 2026
Interview date: 17^th August 2026

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team at TATeam@macmillan.org.uk for advice, or a conversation on reasonable adjustments.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.