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Our structure
We are made up of 8 function areas, all playing their part in supporting people living with and affected by cancer - please click below for more information on each.
Fundraising, Marketing and Innovation
The Fundraising, Marketing and Innovation directorate is responsible for a diverse range of activities.
FMI is made up of six divisions: Brand and Marketing, Legacies and Operational Delivery (DODAL), Commercial Partnerships and Innovation, Corporate Partnerships and Philanthropy (CPP), Relationship Fundraising, Challenge Events & Supporter Care (RCS), and Customer & Marketing Planning (CMP).
We are all about inspiring individuals and companies to support Macmillan financially and ensure they have the very best of experiences when they do. We run events, lotteries and raffles, put on campaigns, build partnerships, support people in their local community, encourage people to leave us a legacy and build relationships with high net worth individuals.
As a charity, Macmillan relies on supporters for 98% of our income. Without them, we couldn't provide any of our services for people with cancer.
Cancer Support Marketing is a huge part of what we are here to do, we want everyone to know how we can support them, and how to access our services when and if they need to. We aim to make sure those who will benefit find the right service as quickly as possible and are constantly assessing how we can be there for more people from the point of diagnosis.
We are the keepers of the Macmillan brand, everyone at Macmillan is our brand, but this team is responsible for building our strategy, delivering our marketing campaigns and keeping Macmillan front of mind for customers and supporters and building relevance so everyone feels a connection to what we do.
Our innovation team deliver a full range of innovation for Macmillan across fundraising and cancer support delivery. Making sure that our customers and supporters have what they need (and what they don't know they need!) at the right time and we are able to maximise impact for people living with cancer across all our activities.
Services
The Cancer Support Operations (CSO) directorate delivers services to people affected by cancer across the UK.
The directorate is made up of three divisions; Direct Services, UK Partnerships and Planning and Performance.
Direct Services deliver Macmillan services directly to people affected by cancer. This includes, the Macmillan Support Line, Online Community and our Cancer Information. The Direct Services division is made up of specialist teams providing financial, emotional, practical, and clinical support and guidance to patients, carers, family, friends, employers, health and social care professionals.
UK Partnerships (UKP) is made up of nine geographically based teams across the UK. At Macmillan, we want to make sure the services we provide are sustainable, integrated and relevant in an evolving world and the UKP teams gather insight and data from across the UK to help ensure this.
UKP build and maintain relationships with health and social care professionals and partner organisations (like the NHS) across the UK and use the insight they gather to fund, introduce new and improve existing cancer services. This often involves large-scale programmes and the team will always have to provide evidence as to why these changes will work, including evidence from people affected by cancer working with Macmillan.
UKP also deliver a professional development and knowledge offer to Macmillan professionals, the wider cancer workforce and employers to enable them to deliver quality of support to people living with cancer.
Planning and Performance, and our operational support teams across CSO help make sure our services run as smoothly, effectively and efficiently as they can.
Strategy and Performance
Strategy and Performance are responsible for understanding Macmillan's role for people living with cancer and developing and implementing our organisational strategy at the highest level.
The directorate is made up of our Insight and Performance, Strategy Development and Strategy Delivery teams.
Our Insight and Performance team collate data from outside and across the organisation understand the story it’s telling. They support and challenge the organisation to manage its performance and use evidence and insight to make decisions about future direction.
The Strategy Development team is responsible for looking ahead and developing strategies which realise the opportunities and address the challenges Macmillan will face if we are to continue to deliver our mission of helping people living with cancer live life to the full.
The Strategy Delivery team implement our strategy through projects, programmes, plans, budgets and key performance indicators.
Technology
Our Technology directorate enables us to create a positive impact on the lives of people affected by cancer by helping us increase the reach and depth of our Macmillan services and fundraising products through the use of technology.
This includes the running of Macmillan's website, advising or creating new applications, and managing our internal systems to enable us to work effectively across the organisation. We also provide services for our employees such as the IT Service Desk.
We want to be a trusted and credible technology partner, driving the organisation forward through innovative and effective technology solutions.
Advocacy and Communications
The Advocacy & Communications directorate are responsible for telling Macmillan's story and giving people living with cancer a voice. We do this externally, speaking to the public and to decision-makers, and internally by leading work to engage all our staff and stakeholder audiences.
We are made up of the Advocacy division, including Policy, Campaigns, Public Affairs and devolved/regional Advocacy teams; and the Communications division, including our national and regional Media, PR and External Comms, and Strategic Communications & Engagement teams.
Our Advocacy teams work across the whole of the UK to achieve positive changes for people living with cancer through policy analysis and development, political influencing and activism with people living with cancer.
The Communications teams work across many channels both externally and internally to tell Macmillan's story, to raise awareness, inspire and inform our different audiences.
All the teams in the directorate play a key role in shaping and managing risks for Macmillan's identity and reputation.
Finance, Legal and Audit
The Finance, Legal and Audit directorate is responsible for making sure Macmillan spends its money in the best way, monitors and manages risk and compliance, sets the governance framework for decision making, provides assurance to the Executive Strategy Team and the Board of Trustees and provides a safe workplace for colleagues.
The directorate is made up of our finance, information governance, internal audit, legal, procurement and category management, risk, governance and compliance, and workplace functions.
FLA works closely with teams from across the organisation to ensure that Macmillan can achieve and deliver what we say we will for people living with and affected by cancer.
People
The People directorate supports employees and volunteers to be the best they can be. We make sure we have the right people in the right roles, with the right infrastructure and resources to deliver their work effectively and achieve our big ambition.
We want Macmillan to be recognised as a place where all employees and volunteers are supported, engaged and inspired to deliver their best for people living with cancer.
We split ourselves into specialist departments to support the organisation effectively - Human Resources and Volunteering divisions, and the Business Support function.
Chief Executive Office
This team is led by our Chief Executive, Chief Medical Officer and Chief of Staff. The roles that sit within the Chief Executive Office are made up of our team of clinical experts and advisors, as well as our employee forum, Our Voice. They work closely with Macmillan's Chief Executive to ensure the right decisions are made for both people living with cancer and Macmillan's employees.
Our Equity, Diversity and Inclusion team also work within our Chief Executive Office leading our EDI internal and external strategy. Click here for more info: Equity, diversity and inclusion (EDI) at Macmillan | Macmillan Cancer Support.