Volunteering Mass Engagement Manager

Volunteering Mass Engagement Manager
Contract type: 12 Month Fixed Term Contract, 34.5 hours per week
Location: Home-based, with travel across the UK and attendance at fundraising events, including some weekends.
Salary Range: £37,000-£41,000

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Our organisational strategy sets out how we'll fight even harder to make every pound raised count for even more. With your help, we'll transform cancer care for good.

About the role

We're looking for an experienced and passionate Volunteering Mass Engagement Manager to join our Volunteering Team.

You'll lead a team responsible for delivering outstanding volunteer experiences across a diverse portfolio of fundraising events, micro-volunteering opportunities and wider engagement activity. From marathons and race days to Pride events and stadium collections, you'll help recruit, engage and support volunteers who are vital to Macmillan's fundraising success, while growing participation and ensuring every volunteer has a positive and rewarding experience.

Key responsibilities

• Lead, coach and develop a team of Volunteering Mass Engagement Leads, creating an inclusive and high-performing culture.
• Develop and deliver engaging volunteering opportunities that attract and retain volunteers from diverse communities.
• Oversee the volunteer journey, ensuring volunteers receive excellent support throughout their experience.
• Lead the operational delivery of fundraising event volunteering and micro-volunteering programmes.
• Support the successful delivery of fundraising events and provide hands-on support when required.
• Build effective relationships with volunteers, Lead Volunteers and internal stakeholders to maximise engagement and impact.
• Collaborate with teams across Macmillan to promote volunteering opportunities and support organisational objectives.
• Use data, reporting and insight to identify opportunities for growth and continuous improvement.
• Act as an escalation point for volunteer concerns and complaints, ensuring appropriate and timely resolution.

About you

The skills and experience we are looking for in the role are:

• Experience managing volunteers within a fundraising, events or community engagement setting.
• Experience delivering large-scale fundraising events such as marathons, challenge events, collections or similar activities.
• Experience recruiting, engaging and retaining volunteers.
• Experience line managing and developing team members.
• Strong organisational and planning skills.
• Excellent stakeholder management and relationship-building skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Knowledge of volunteering best practice, including legal, compliance and equality considerations.
• Excellent written and verbal communication skills.
• A willingness to travel and attend fundraising events, including occasional weekends and unsociable hours.
  
  

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days.
• Pension matched up to 7.5%.
• 120+ learning and development offers, with access to external professional qualifications.
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm.
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more.
  
  

Recruitment Process

Application deadline: 28th July

Interview: Week Commencing 10th  August

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team at TATeam@macmillan.org.uk for advice, or a conversation on reasonable adjustments.

If you would like to discuss your application or anything further in regard to a career at Macmillan Cancer Support please email us at TATeam@macmillan.org.uk.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.