Supporter Donations Assistant, Gift Aid - Peak Cover

Supporter Donations Assistant, Gift Aid - Peak Cover

  • Salary From:
  • Salary To:
  • Region:
    UK Wide
  • Location:
    Dual London/Home
  • Advertised Job Category:
    Fundraising, Marketing & Innovation
  • Department:
    Supporter Care
  • Job type:
    Fixed Term
  • Closing Date:
    21 July 2024

Supporter Donations Assistant – Peak Cover Gift Aid Team 
Fixed Term Contract x 2 - Monday 02nd September- until 31st December 2024  
Full time (34.5 hours) -we are open to a conversation about how you work these hours. 
Location -Split between home and ourLondon Office: please note, due to the nature of work there will be times you will be required in the office 5 days a week.
Salary:£24,500 - £27,500 per/annum  

About us 
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
Looking to gain operational customer care experience within a large and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team? We have the ideal role for you...
The Supporter Donations Gift Aid Team at Macmillan are looking for 2 Supporter Donations Assistants to play their part in helping Macmillan's supporters and stakeholders do whatever it takes for people living with cancer.  

Whether you are a recent graduate looking to gain customer care experience within a large, complex, and successful charity or a seasoned supporter/customer care, or administration professional looking to broaden your experience, or whether you are looking to change your career and have the skills needed to excel in a customer service role. If you are keen to contribute to the work of a busy, friendly, and high-performing team, we want to hear from you. 

You’ll be processing high volumes of income and inputting donations on our income system, resolving queries from our supporters & internal stakeholders, sending personalised thank you letters and helping to process Gift Aid sponsorship forms. In addition, you will undertake a range of admin duties in general support of the smooth and effective operation supporter donations as a whole, here at Macmillan.  

You will liaise with stakeholders across the organisation including our Finance team, colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels. Including processing online event registrations & donations, validating eligible Gift Aid, cleansing data and addressing all queries related to donations. You will be delivering recognisable, high quality Macmillan experiences in line with Brand and Strategy guidelines and messaging.  

Initial training is due to be delivered in the London office - arrangements to be discussed dependent on contractual location. 

We would love to hear from people who: 

  • Are target driven and who always meets deadlines  
  • Have an eye for detail and investigation 
  • Are happy working independently on repetitive tasks and can manage high-volume data processing 
  • Strive to offer unrivalled back-end customer service to supporters and internal teams 
  • Are passionate about creating meaningful written correspondence in line with brand guidelines 
  • Have excellent verbal and written communication skills   
  • Able to pick up new technical systems and complex processes quickly  
  • Enjoy working in a large, busy team  

In return, we offer a range of benefits including: 

  • 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days  
  • Pension matched up to 7.5% 
  • Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm 
  • Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more 
  • Recruitment Process 
    Application deadline: Sunday 21st July 2024 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. 

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.  


Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people. 

If you would like to discuss your application or anything further in regards to a career at Macmillan Cancer Support please email us at

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Enhanced Holiday Entitlement
High Street Discounts
Discounted Gym Membership
Cycle to Work Scheme
Industry leading Family Leave support
Flexible Working Hours
Home, Office & Hybrid Working Offer
Enhanced Long Service Awards
One day a year paid voluntary/community work
Learning and Development Offer

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