Supporter Care Advisor

Supporter Care Advisor

  • Salary From:
  • Salary To:
  • Region:
    UK Wide
  • Location:
    Dual Shipley/Home
  • Advertised Job Category:
    Fundraising, Marketing & Innovation
  • Department:
    Supporter Care
  • Job type:
    Fixed Term
  • Closing Date:
    25 April 2024

Customer Service Adviser
Contract Length: May 7th – 30th November 2024
Full time: 34.5 hrs
Split between home and our Shipley Office minimum 1 days in office per week
Office based: – Shipley Office 
National: £21,450 per annum

Are you passionate about customer care and would like to help our supporters and volunteers realise their fundraising ambitions by raising vital funds for people living with cancer? If you’re passionate about making a difference and fostering inclusivity, apply today and help us create a better world, one conversation at a time!

About the role

Join our team of dedicated customer Support Advisers and be a part of something special! At Macmillan, we believe in the power of inclusivity and making a positive impact. As a Customer Service Adviser, you’ll be at the heart of our mission, providing an exceptional service to people from all walks of life. We welcome diversity and value every voice, ensuring that everyone feels heard and supported.

We are looking to for people who have effective communication skills, excellent customer service which demonstrates empathy, compassion, and warmth. 

You will place the supporter at the heart of everything you do while having previous experience of working within an agile environment, achieve KPI targets and adapt to changes quickly and effectively to deliver a first-class experience. 

Previous customer service experience is essential and experience of communicating with customers through telephone, e-mail, webchat, and social media is preferred.

About you
We are looking to recruit advisors to provide support to our fundraisers and volunteers in achieving our fundraising goals whilst helping us meet our ambition of reaching and improving the lives of everyone affected by cancer.

Our Supporter Care team offers advice, information, and inspiration to our supporters on all aspects of fundraising and making donations to taking part in an event and volunteer roles such as cheering on our marathon runners or supporting a campaign.

As part of the Supporter Care team, you will be the first point of contact for our supporters, across different communication channels, ranging from phone, webchat, email and social media and will be supporting them every step of the way on their fundraising journey.

With 98% of our income coming from voluntary sources, you will identify the needs of our amazing fundraisers to help them achieve their fundraising goals whilst recognising when they need support from the Macmillan Support Line.

About us
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.

Recruitment Process

The application closing date is 18th April and interviews will take place week commencing 22nd April.

If you would like to discuss your application or anything further in regard to a career at Macmillan Cancer Support, please email us at

Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people. 

If you would like to discuss your application or anything further in regards to a career at Macmillan Cancer Support please email us at

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Enhanced Holiday Entitlement
High Street Discounts
Discounted Gym Membership
Cycle to Work Scheme
Industry leading Family Leave support
Flexible Working Hours
Home, Office & Hybrid Working Offer
Enhanced Long Service Awards
One day a year paid voluntary/community work
Learning and Development Offer

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