Service Knowledge Specialist (Financial Guidance)

Service Knowledge Specialist
12 Month Fixed Term Contract
Full time (34.5 hours) we are open to a conversation about how you work these hours
Location Home-based or Hybrid - split between our London office and home. 
Salary Range - National £32,000 - £36,000, London £35,500 - £39,500

About the role

The Service Knowledge Specialist role is integral to the work of the Macmillan Support Line.  You will support the front line to provide the best service possible to people with cancer through the provision of specialist knowledge content and training.  You will also support advisors with complex queries and use your knowledge to inform improvement projects across the services.

Responsible for the specialist knowledge needs of their specialist area of the Macmillan Support Line service, ensuring people living with cancer receive accurate information, guidance, and support via a fully informed front line work force.  Adept at translating complex, detailed information into clear, easy to understand content for the Macmillan Support Line service.

Responsibilities:

Please see the attached role profile which outlines the full list of tasks and responsibilities for this role.

About you:

• Experience of creating and delivering specialist knowledge to a high standard
• Have extensive specialist service-specific knowledge (Financial Guidance)
• Experience of effectively transferring knowledge to staff
• A strong background in content creation
• Excellent content delivery and presentation skills
• Experience of using data and analytics to measure impact and performance (desirable) 
• Management of complex service specific processes and procedures and make changes to these as required (desirable)                       

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process

This role will close at 11.59pm on Tuesday 3rd December 2024.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.  

So we can support you to be your best during the application or interview process, please contact Macmillan Talent Acquisition Team on TATeam@macmillan.org.uk for advice and recruitment adjustments.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.