Senior Volunteering Services Manager

Senior Manager - Volunteering Services 
Permanent Contract
Full time (34.5 hours) we are open to a conversation about how you work these hours
Location - Hybrid - Split between home and a Macmillan Office (London, Shipley, Glasgow) 
Salary Range £53,000 - £59,000

About the role

If you’re passionate about delivering services for people living with cancer and involving volunteers, this is your opportunity to deliver impact at scale. We’re looking for an experienced and inspiring leader to join us as the Senior Manager for Volunteering Services.

As a member of the leadership team in the Volunteering department, you will lead on the services aspect of the volunteering strategy and have an overview of volunteer management across services from concept to delivery.

This includes the delivery of the UK-wide Macmillan Buddies service, which provides weekly support calls for people living with cancer. Led by volunteers, the service has supported more than 15,000 people since launch.

Key responsibilities

Strategic leadership and team development

• Develop and lead a high performing Volunteering Services team.
• Act as a senior spokesperson and thought leader, influencing policy and practice across the organisation and wider sector. 

Embedding volunteering and service development

• Play an organisational leadership role ensuring Volunteering is central to Macmillan’s culture and ways of working.
• Ensure that the development of volunteer led/involving services is delivered to the required scale and sustained in a consistent, safe and cost-effective way.

Reporting and budgeting

• Develop and deliver monthly, quarterly and annual reporting, plus as required reports in line with organisational requirements and strategic priorities.
• Ensure the proper management, reporting and re-forecasting of the programme budgets and participate in budgeting and financial management at the department level as required

Inclusion and accessibility

• Lead high quality impactful engagement with people with lived experience of cancer.
• Take personal responsibility to demonstrate inclusive practice in all areas of work to ensure that volunteering at Macmillan is fully inclusive and embraces all diversity.

About you

The successful candidate will demonstrate the following skills and experience:

• Successfully and effectively led, motivated, developed and line managed dispersed teams and managed financial resources
• Experience of delivering multiple projects successfully including influencing and negotiating internally and with partners
• Proven track record and experience of people and volunteer management in a service development environment.
• Excellent communication, influencing, and stakeholder engagement skills, with a collaborative and proactive style.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process 
Application deadline: 4th February 2026
First interview dates: Monday 23rd February

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. 

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice, or a conversation on reasonable adjustments.  

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.