Senior Product Manager - CIM

Senior Product manager – Customer & income management program 
Permanent
Full time: (34.5 hours), with options for flexible working
Location: Mainly remote with occasional travel to our London Office
Salary Range £69,000 - £75,000

About us 
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. 

About the role 
In this role, you’ll have the opportunity to be at the forefront of modernising Macmillan’s technology landscape. We’re in the process of embarking on a multi-year program of work to deliver more personalised, relevant, and resonant digital experiences to our customers. Wherever you interact with us we want it to be friction free and feel joined up.  

This work will take you into every corner of the organisation as part of a major org-wide transformation program that looks to create a long-term single customer view. Along the way we’ll be working to release incremental value to the organisation and to our customers as we shift away from legacy CRM and supporter management systems. So, you’ll need to be adept at thinking both from the big picture viewpoint as well as a incremental, early value one.  

Expect to be doing: 

• Deep discovery and mapping of As Is customer and user journeys and internal processes. 

• Opportunity and pain point analysis. 

• Service Blueprints. 

• Value articulation and definition work. 

• Stakeholder and partner management. 

• Contributing to partner RFPs / RFIs 

• Co-designing the To be state 

• Working closely with SMEs, BAs, architects and program stakeholders, and third-party vendors. 

About you 

The successful candidate will demonstrate the following skills and experience: 

• At least 5 years of experience driving product development for complex digital products, with a record of achieving meaningful outcomes for users. 

• Experience in agile and lean delivery, navigating through complex inter dependencies that may touch on multiple teams in order to deliver results. 

• Understanding of design, technology, and data principles, and have examples of how you have applied these in interdependent and 
  rapidly changing environments. 

• Experience in identifying and validating technical and organisational constraints as well as managing complex integrations. 

• Experienced in identifying and prioritising value opportunities through thorough customer and process discovery. 

• Good understanding of product and software lifecycle. 

• Experience in coaching other product managers to succeed. 

• Strong stakeholder management and communication skills. 

• Demonstrates strong commercial judgement, clearly articulating viability and ROI. 

In return, we offer a range of benefits including: 

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days  

• Pension matched up to 7.5% 

• 120+ learning and development offers, with access to external professional qualifications 

• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm 

• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more 

Recruitment Process 
Application deadline: March 16th
First interview dates:  TBC

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. 

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice, or a conversation on reasonable adjustments.  

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.