Senior Adviser - Supporter Donations and Recognition (12-month FTC)

Job Title: Senior Adviser – Donations and Recognition
Contract type: 12 Month Fixed Term Contract
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid working with attendance in our London office every Wednesday. This role is based in our London office. You are also able to attend more frequently should you wish.
Salary Range: £28,500–£31,500

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.

About the role

Are you passionate about delivering exceptional supporter experiences and improving team performance?

We’re ideally looking for someone who can start in August and make an early impact in the role. We’re looking for a Senior Adviser – Donations and Recognition to support the Team Leader in driving high quality service delivery and operational excellence. 

You’ll coach advisers, lead quality assurance activity, and provide expert support on complex or escalated queries. You’ll also design and deliver training, help manage team workloads, and contribute to continuous improvement initiatives. You’ll play a key role in onboarding and supporting a large intake of new advisers. A key focus is delivering meaningful and personalised thanking and recognition to strengthen supporter relationships and maximise income, including Gift Aid.

About you

The skills and experience we are looking for in the role are:

• Experience in coaching, feedback and quality assurance
• Experience designing and delivering training, including inductions
• Strong organisation skills with the ability to manage competing priorities
• Ability to use data and insight to improve performance
• Strong stakeholder and relationship management skills
• Excellent communication across phone, email, live chat and social media
• Experience in a customer-focused or income processing environment
• Confidence handling complex or escalated queries
• Strong attention to detail and workload management
• Experience using CRM, income systems and Microsoft Office tools
• Ability to work independently in a fast-paced, agile environment

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process

Application deadline: 23:59 on 14th June 2026
First interview dates: Week commencing 22nd June 2026
Target start date: 10th August 2026

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TATeam@macmillan.org.ukfor advice, or a conversation on reasonable adjustments.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.