Programme Support Officer

Programme Support Officer x3
Contract type: Permanent 
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London, Shipley or Glasgow office (typically 2-4 days per year in office). We are open to applicants based anywhere in the UK.
Salary Range: £37,000 - £41,000. Please note that we typically offer at the start of the range, unless candidates demonstrate exceptional skills and experience.

Are you highly organised, detail‑driven and a confident communicator, able to expertly coordinate work across multiple teams? Do you enjoy solving complex problems, improving processes, and helping programmes run smoothly?

We’re recruiting 3x Programme Support Officers to provide comprehensive operational support that keeps our programmes on track and delivers impact for people living with cancer.

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.

About the role

As a Programme Support Officer, you’ll play a vital role in ensuring the effective delivery and management of multiple programmes. You will coordinate activities, support operational delivery, and help ensure compliance with key policies.

You’ll facilitate collaboration among stakeholders, helping to keep communication clear, risks visible, and progress on track. By capturing insights and supporting effective reporting, you’ll drive continuous improvement and contribute to the success of our programmes – ultimately making a real difference for people living with cancer.

Key responsibilities:

• Coordinate programme activities and support operational delivery across multiple projects and teams.
• Gather learning and insights, ensuring lessons learned are documented and shared.
• Support programme design, set‑up and evaluations, including scheduling, administration, and liaising with internal and external stakeholders.
• Assist with grant and partnership agreements, ensuring effective development, management and compliance.
• Maintain accurate programme documentation, including plans, timelines, and risk registers.
• Support financial tracking across programmes and approvals of grant payments and invoices.
• Monitor progress against milestones, escalating risks and issues where needed.
• Compile regular reports on programme progress, outcomes, and risks for governance and decision‑
• Facilitate communication and collaboration among programme leads, teams, and external partners.
• Ensure compliance with safeguarding, data protection, and financial regulations.
• Provide administrative support, including meeting coordination, record keeping, and responding to queries.
• Act as a point of contact for internal and external stakeholders and support alignment across programme elements, ensuring clarity and consistency.

About you

The successful candidate will demonstrate the following skills and experience:

• Experience in programme or project support.
• Strong organisational and coordination skills, with the ability to manage multiple priorities.
• Excellent attention to detail and accuracy in documentation and reporting.
• Experience supporting the collection and analysis of programme data.
• Excellent written and verbal communication skills, with the ability to engage confidently with internal and external stakeholders
• Strong IT skills, including proficiency in Microsoft Office and programme management systems.
• Project management qualification (e.g., PRINCE2, APM) is desirable but not essential.

You’ll thrive in this role if you’re able to navigate ambiguity, link workstreams across a matrix organisation, and bring a proactive, digitally confident approach to improving processes and supporting programme delivery.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment process

Application deadline: 23:59 on Tuesday 10th February
Interview dates: Virtual interviews will take place on 18th and 19th February. There will be a short task to complete as part of the interview process.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be at your best during the application or interview process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice and reasonable adjustments. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.