Horizon Centre Information Services Support Worker

Horizon Centre Information Services Support Worker
Contract type: Permanent 
Full time: 34.5 hours a week – working hours to reflect the Horizon Centre’s service hours of 09:00 – 16:30 (Monday to Friday)
Location: On-site at the Macmillan Horizon Centre in Brighton
Salary Range: £25,000 - £28,000 

Are you passionate about supporting people through some of the most challenging moments of their lives? Do you thrive in a people‑focused role where every day brings an opportunity to make a real difference?

We’re looking for a compassionate and organised Information Services Support Worker to join our team at the Macmillan Horizon Centre in Brighton.

About the role

The Macmillan Horizon Centre is a welcoming, supportive space for people affected by cancer across Sussex. Working closely with University Hospitals Sussex and a dedicated team of staff and volunteers, we provide information, emotional support, and practical advice for anyone who needs us. Our volunteers are at the heart of what we do, and this role is key to ensuring they - and our clients - receive the best possible experience.

Based on-site at the Horizon Centre in Brighton, you’ll play a key role in ensuring our Information & Support Service runs smoothly and consistently. You’ll provide direct support to people living with or affected by cancer—whether in person, by phone or email—offering guidance, reassurance, and signposting to the right resources.

You’ll also support and supervise a committed team of Information & Support volunteers, helping them develop the skills and confidence to deliver high-quality support. Working closely with the Information Services Manager, you’ll help maintain the professional standards of the service, keep our processes running efficiently, and ensure the Horizon Centre remains a safe, welcoming, and well‑organised environment.

Key responsibilities:

• Provide information and emotional support to clients accessing the Horizon Centre - in person, by email, and by telephone.
• Ensure consistent, high‑quality delivery of the Information & Support service within the Horizon Centre and maintain appropriate volunteer cover.
• Supervise, mentor, and support Information & Support volunteers, including involvement in recruitment, training and ongoing development.
• Support the smooth running of the service using established IT processes for client registration, appointments and information management.
• Prepare and reconfigure rooms to support events and services, ensuring timely transitions and efficient setups.
• Work collaboratively with the Information Services Manager, Horizon Centre staff, volunteers, clients and service delivery partners.

About you

You are someone who enjoys supporting people, juggling multiple priorities, and keeping things running smoothly. You will bring:

• Proven experience using MS Office and other digital platforms (e.g. booking or scheduling systems)
• Experience in a public‑facing role (bonus if it’s in a healthcare setting)
• Strong planning, organisation and prioritisation skills
• Problem-solving skills and the ability to make sound decisions
• Ability to work independently and as part of a team
• Strong relationship‑building and communication skills
• Experience supporting or supervising others
• Empathy and a genuine desire to support people affected by cancer

This role is based on-site at the Horizon Centre in Brighton, so applicants should live in Brighton or the surrounding areas.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.

Recruitment process

Application deadline: 23:59 on Monday 6th April
Interview date: Interviews will take place in person on Wednesday 15th April at the Horizon Centre in Brighton. There will be a written task to complete in advance as part of the process.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be at your best during the application or interview process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice and reasonable adjustments. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.