EHNA Operational Support Officer

EHNA Operational Support Officer 
Contract Type Permanent 
Full time (34.5 hours) , we are open to a conversation about how you work these hours 
Location Hybrid - Between home and a Macmillan office (London Shipley or Glasgow) 
Salary Range £32,500 – £35,500

About us 

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

It’s an exciting time to join us as we drive forward our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future.

About the role 

Macmillan’s Electronic Holistic Needs Assessment (eHNA) is a vital tool that helps ensure people living with cancer and other long-term conditions receive personalised care that addresses their physical, emotional, practical, and financial concerns. Used by over 130 organisations across the NHS, private healthcare, and voluntary sectors, eHNA facilitates meaningful conversations between healthcare professionals and patients, capturing concerns, actions, and outcomes to support better care planning.

As Operational Support Officer, you will play a key role in ensuring the smooth day-to-day running of eHNA. Working closely with the Strategic Lead, you’ll coordinate onboarding, contracting, training, and partner communications, and provide high-quality operational and administrative support. You’ll help maintain accurate records, produce reports, and respond to partner queries, contributing to the continued success and evolution of eHNA.

This role can be performed largely from home with occasional travel to Macmillan offices or client partners.

Responsibilities: 

Please see the attached role profile which outlines the full list of tasks and responsibilities for this role. 

 About you:  

  
The successful candidate will demonstrate the following skills and experience:

• Strong organisational and coordination skills, with experience managing multiple tasks and stakeholders.
• Excellent written and verbal communication skills, with the ability to engage professionally with external partners.
• Experience working with or within NHS or healthcare settings is desirable.
• Proficiency in using digital tools for reporting, documentation, and communication.
• Ability to work independently and collaboratively, with a proactive and solution-focused approach.
• Attention to detail and commitment to delivering high-quality work.
• Experienced in designing, delivering and evaluating learning interventions.
• Experience of using own initiative in organising and prioritising workload.
• IT literate and experienced in using Microsoft Office and standard programme/project management tools.

Recruitment Process 
Application deadline: Sunday 30th November at 23:59pm
First interview dates: Interviews will take place between Thursday 4th December and Thursday 11th December 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. 

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice, or a conversation on reasonable adjustments.  

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.