Donations & Recognition Adviser

Donations & Recognition Adviser 
Permanent 
Full time (34.5 hours)  we are open to a conversation about how you work these hours
Hybrid - Split between home and our London Office. 
Salary Range - £23,600 - £26,600

Are you eager to learn new skills in an operational supporter care environment within a large and successful charity? We believe in potential. If you're passionate, dedicated, and ready to learn, we want to hear from you.

The Supporter Care department are looking for Donations & Recognition Advisors to join our team. There are opportunities in both our Donations Processing and Donations Queries Teams. While you’ll gain experience in both areas, you may focus on one depending on priorities. You'll gain hands-on experience in Supporter Care, learning all there is to know about donation processing and donor engagement. Plus, you'll be at the heart of our mission, ensuring every contribution is acknowledged and celebrated.

In this crucial role, you’ll help ensure we process high volume donations accurately and efficiently, while handling supporter donation queries. Using multiple systems, including CRM, SMS (internal income system), SharePoint, DotDigital, Raiser's Edge, and Microsoft Office tools, you will follow internal processes to complete tasks independently.

This role is responsible for delivering meaningful and personalised thank you letters and cards to our supporters, acknowledging the difference their contribution has made in supporting people living with cancer.

You will support and collaborate with internal teams across Macmillan, including Finance & Fundraising teams to ensure donations, supporter communications and event registrations are managed effectively and undertake a range of administration duties to support the smooth and effective operation of the Donations & Recognition team.

The skills and experience we are looking for in this role are:

• Strong attention to detail and ability to deliver accurate work in a timely manner to meet deadlines and targets.
• This role is ideal for someone comfortable with repetitive tasks and skilled in high- volume data processing in order to deliver consistent high-quality results.
• Skilled in office systems and processes such as Microsoft Office and Customer Relationship Management systems.
• Customer service experience with strong written communication skills.

About Us

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good. 

Recruitment Process

The application closing date is Tuesday 11th February at 23:59pm

Interviews will take place between Thursday 19th February and Friday 28th February.

Candidates invited to interview will also need to complete a written task, immediately following the interview. 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice and reasonable adjustments. 

Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.