Digital Workplace Officer - FTC 12 Months

Digital Workplace Officer
12-month Fixed Term
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location Split between home and our London Office
Salary Range £39,000 - £43,000 per annum

About the role

In this role you will Support the Digital Workplace Lead to roll out our productivity AI suite for Macmillan, with a primary focus on Copilot and wider AI-enabled tools. You will act as a champion for improved, efficient ways of working—helping colleagues adopt new tools, understand safe and effective use of AI, and collaborate and communicate more productively across the organisation.

A significant focus of the role will be on the operational rollout and governance of our chosen AI for productivity. This will include licence assignment and rescindment with monitoring of training and usage, maintaining waiting lists, developing FAQs and service desk documentation for AI, and being the primary technical point of contact with the implementation partner. You will build an understanding of the AI dashboard, working with technical teams to determine what insights are available and how they can be applied.

You will act as a liaison between internal AI working groups to ensure a clear, workable and enforceable governance model is in place for the use of AI and AI agents. You will also maintain relationships with our network of AI Champions, supporting and enabling them to drive adoption across teams.

Partnering closely with Learning & Development, you will help to develop guidance, training materials and engagement approaches that build confidence, capability and responsible use of AI. You will also deliver sessions independently or alongside our implementation partner and L&D where required.

Beyond AI, you will support the creation of a Power Platform Centre of Excellence. This includes contributing to the development of governance frameworks for Power Apps, Power Automate, Power BI and related tools, working with Data, Cloud, Engineering, Digital Services and Architecture. You will help shape a shared vision for how Power Platform tools are used across the organisation, develop mechanisms to understand licence appetite and allocation, and maintain documentation needed to support fixes or ongoing development.

Ultimately, this role ensures colleagues have access to the right tools that are effectively governed, well supported, and clearly understood so they can perform their jobs confidently and maximise the support we provide to people living with cancer.

About you

The successful candidate will demonstrate the following skills and experience:

• Experience with rolling out AI to a large scale organisation, preferably in the charity sector.
• Experience of managing or administering Power Apps and AI tools, in consideration of complying with external regulation or internal policies (for example around accessibility, privacy and security).
• Experience with managing relationships with external AI partners, including delivery oversight and performance management.
• Experience in drafting AI usage policies, risk assessment processes, approval routes, and safe-deployment standards.
• Experience with contract management activities – including maintaining documentation, raising purchase orders, and coordinating with internal stakeholders and external suppliers.
• Good communication skills and a customer-centric approach, with experience managing requests and understanding requirements, and responding with a considerate and empathetic approach, even when you are not able to support a given ask or request.
• Excellent organisational skills, with experience managing work against a plan, keeping an eye on risks and issues, and communicating progress to a varying group of stakeholders.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process 
Application deadline: March 3rd
First interview dates: TBC

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. 

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice, or a conversation on reasonable adjustments.  

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.