Customer Service Advisor

Customer Service Adviser
Fixed Term contract 
Contract Length: 12 months 
Part time 22.5 hrs - Monday - Friday 9:45 am  - 14:15pm 
Hybrid: Split between home and our Shipley Office minimum 1 day in office per week (outside of induction training) 
Salary: £26,000 - £29,000 per annum 

Are you passionate about customer care and would like to help our supporters and volunteers realise their fundraising ambitions?

About the role

This rewarding role puts our supporters at the heart of everything we do, offering advice, information, and inspiration on fundraising, donations, events, and volunteer opportunities, such as cheering marathon runners or supporting campaigns.

With 98% of Macmillan’s income from voluntary sources, you’ll provide supporters with personalised information and support, refer to services like the Macmillan Support Line, and be the first point of contact across multi channels like phone, webchat, email, and social media.

You’ll guide supporters through their fundraising journey, adapting to a reactive environment to meet service targets and ensure a quality customer care experience, helping supporters achieve their fundraising goals and make a significant difference for people living with cancer.

About you

The skills and experience that we are looking for in the role are:

• Established customer service professional ideally with multi-channel contact centre experience and strong written and verbal communication skills.
• Skilled in office systems and processes including Microsoft Office, Workforce Management and Customer Relationship Management systems.
• Experience of organising and flexing own workload to meet service needs and quality and volume performance targets.
• Ability to engage and support others and build rapport both internally and externally.

About Us

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good. 

Recruitment Process

The application closing date is Friday 16th May 2025

Successful candidates will be invited to an online interview and short assessment via Teams either Thursday 22nd or Friday 23rd May 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Induction Training

Please note your first 2 weeks will be dedicated to induction training. This will require in-person attendance at the Shipley office as below: 

• Weeks 1 and 2: 5 days per week in office

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice and reasonable adjustments. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.