Customer Service Adviser

Customer Service Adviser x3
Contract Type: Fixed Term Contract for 12 months 
Location: Hybrid between home and our Shipley (West Yorkshire) office, minimum 1 day in office per week (outside of induction training)
Salary: £27,000 - £30,000 per annum

Are you passionate about customer care and would like to help our supporters and volunteers realise their fundraising ambitions?

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. 

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good. 

About the role

This rewarding role puts our supporters at the heart of everything we do, offering advice, information, and inspiration on fundraising, donations, events, and volunteer opportunities, such as cheering marathon runners or supporting campaigns.

With 98% of Macmillan’s income from voluntary sources, you’ll provide supporters with personalised information and support, refer to services like the Macmillan Support Line, and be the first point of contact across multi channels like phone, webchat, email, and social media.

You’ll guide supporters through their fundraising journey, adapting to a reactive environment to meet service targets and ensure a quality customer care experience, helping supporters achieve their fundraising goals and make a significant difference for people living with cancer.

Start date and Induction training 

We can only consider candidates who can join on the 27th July 2026. Please note your first 2 weeks will be dedicated to induction training. This will require in-person attendance at the Shipley office as below: 

• 27th July and 3rd August 2026: 5 days per week in the office

About you

The skills and experience that we are looking for in the role are: 

• Established customer service professional ideally with multi-channel contact centre experience and strong written and verbal communication skills.
• Skilled in office systems and processes including Microsoft Office, Workforce Management and Customer Relationship Management systems.
• Experience of organising and flexing own workload to meet service needs and quality and volume performance targets.
• Ability to engage and support others and build rapport both internally and externally.

Recruitment Process

Application deadline: 23:59 on Sunday 14th June 2026
Interview dates: Shortlisted candidates will be invited to an online interview and short assessment via Teams between 22nd June and 26th June 2026

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. 

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice and reasonable adjustments.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.