Colleague Support Coordinator

Colleague Support Coordinator
Contract type: Fixed Term Contract until 30 October 2026, 34.5 hours (9am–5pm Monday–Thursday and 9am–4:30pm Friday)
Location: Hybrid between home and our London office, with the requirement to come into the office 1 day per week (Wednesday)
Salary Range: £28,800 - £31,800

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Our organisational strategy sets out how we'll fight even harder to make every pound raised count for even more. With your help, we'll transform cancer care for good.

About the role

We're looking for an experienced and customer-focused HR Coordinator to join our People & Culture team.

In this role, you'll provide advice and guidance on a wide range of HR-related matters, supporting colleagues across the organisation and helping to deliver a seamless HR service. You'll play a key role in managing employee lifecycle processes, supporting monthly payroll activity and ensuring accurate HR administration across the employee journey.

Working closely with colleagues across the wider People & Culture function, you'll help maintain high standards of customer service, compliance and operational excellence while contributing to continuous improvement initiatives across the team.

We are looking for someone who can start immediately and therefore welcome applications from candidates who are available at short notice.

Key responsibilities

• Provide advice and guidance to all colleagues on all HR queries, seeking additional support from specialist teams where required.
• Cover the Colleague Support inbox and phone lines on a rota basis.
• Process the monthly payroll including new starters, movers, leavers, family leave and other contractual changes within SLAs and to an exceptional degree of accuracy.
• Create and issue new starter and internal mover contracts and support employee lifecycle administration activities.
• Prioritise tasks to ensure compliance requirements, including pre-employment checks and right to work documentation, are completed accurately and on time.
• Ensure all cases and queries are logged and updated accurately on the People Services case management system.
• Provide support and guidance on HR processes, policies and procedures, delivering a customer-first approach.
• Support the successful delivery of People & Culture projects, change activity and continuous improvement initiatives.

About you

The skills and experience we are looking for in the role are:

• Experience in a similar HR Coordinator, HR Administrator, People Services or Employee Services role.
• Experience providing advice and guidance in a service-focused environment.
• Excellent customer service skills and a customer-focused mindset.
• Ability to work at pace and under pressure to deliver against multiple deadlines.
• Ability to manage multiple tasks simultaneously.
• Exceptional attention to detail and accuracy.
• Ability to proactively identify and put forward ideas for continuous improvement.
• Excellent written and verbal communication skills.
• Experience of using Microsoft Office applications, specifically Word and Excel.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days.
• Pension matched up to 7.5%.
• 120+ learning and development offers, with access to external professional qualifications.
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm.
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more.

Recruitment Process

Application deadline: Friday 24 July 2026
Interview Date: TBC

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team at TATeam@macmillan.org.uk for advice, or a conversation on reasonable adjustments.

If you would like to discuss your application or anything further in regard to a career at Macmillan Cancer Support please email us at TATeam@macmillan.org.uk.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.