Audience and Customer Strategy Planning Manager

Audience and Customer Strategy Planning Manager

Permanent

Location - Hybrid, Split between home and our London Office

Salary: £43 – 48k pa

About Us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

What is the role?

As a member of the Customer Experience team, you will provide expertise on interpreting research and data, to help build understanding of our current and potential customers, their needs and experiences. You will provide strong, evidence-based recommendations on which customers and audiences we prioritise and the work needed to better meet their needs. You will be responsible for ensuring audience insight is used across the Engagement and Partnerships divisions to shape our priorities and our pipeline of relevant Customer research.

You will work closely with Insight and Performance and Customer Experience colleagues, developing a strong understanding and use of customer and audience insight, embedding it across all planning. You will support the shift to audience-driven prioritisation of Macmillan’s work, led by insight and evidence.

About you?

The successful candidate will have:

· Solid experience of understanding and interpreting research findings, survey tables, health data, and academic papers

· Proven experience of communicating complex findings in a clear, accessible way

· The ability to understand audience insights and evidence, and translate these into actionable guidance for teams

· Experience commissioning surveys and other research

· Experience producing reports and presenting evidence for external audiences

· Excellent stakeholder skills with experience of working with a range of colleagues and stakeholders, with different needs and priorities

What we can offer you?

· 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days

· Pension matched up to 7.5%

· 120+ learning and development offers, with access to external professional qualifications

· Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm

· Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process

Application deadline: Tuesday Feb 4th 2024

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. 

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice and reasonable adjustments.

Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.