Adviser - Donations and Recognition, Supporter Care

Job Title: Supporter Donations & Recognition Adviser  
Contract type: Permanent
Full time: 34.5 hours, we are open to a conversation about how you work these hours 
Location: Office-based in our London office, with attendance required 5 days a week.
Salary Range £26,552-£29,600  

About us 

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. 

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good. 

About the role 

Are you passionate about delivering excellent supporter experiences and making a real difference? 

We’re ideally looking for candidates who can start in August to support a busy and exciting period for the team.  

As a Supporter Donations & Recognition Adviser, you’ll deliver high quality supporter care across non-voice channels, particularly email, ensuring every interaction is accurate, meaningful and reflects the impact of donations and the importance of our valued supporters. 
  

You’ll process donations, code & register Online Giving platforms and respond to a wide range of supporter enquiries across over 100 fundraising products. This includes creating personalised thanking communications and resolving complex donation queries. 

You’ll work across CRM, income systems and a range of internal portals to ensure data is recorded accurately, helping to maximise income and supporter retention. This is a fast-paced, operational role where you’ll balance productivity and quality targets while maintaining excellent attention to detail. 

About you 

The skills and experience we are looking for in the role are: 

• Strong written communication skills and ability to respond clearly and empathetically to supporter enquiries 
• Ability to manage your own workload and prioritise tasks in a fast-paced environment 
• Confidence working with systems and technology, including CRM or databases 
• Experience delivering customer or supporter-focused service 
• Ability to work across multiple channels including email and social media 
• Strong organisational skills and ability to meet productivity and quality targets 
• A proactive and solution-focused approach to problem solving  

In return, we offer a range of benefits including: 

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5% 
• 120+ learning and development offers, with access to external professional qualifications 
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm 
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more  

Recruitment Process 
Application deadline: 14^th June 2026 
First interview dates: Week Commencing 22^nd June 2026 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.  

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TATeam@macmillan.org.ukfor advice, or a conversation on reasonable adjustments.  

Recruitment Process 
Application deadline: 
First interview dates: 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. 

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice, or a conversation on reasonable adjustments.  

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.